Selling

Introduction to Selling (9:00 AM – 9:30 AM)

• Welcome and Course Objectives
• Understanding the Sales Process
• Overview of Key Components of Effective Selling

Session 1: Understanding Your Product/Service (9:30 AM – 10:30 AM)

• Knowing Your Product Inside Out
• Identifying Unique Selling Points (USPs)
• Understanding Customer Needs and Pain Points

Break (10:30 AM – 10:45 AM)

Session 2: Building Relationships and Trust (10:45 AM – 12:00 PM)

• Importance of Building Rapport with Customers
• Establishing Trust and Credibility
• Active Listening and Empathy in Sales Conversations

Lunch Break (12:00 PM – 1:00 PM)

Session 3: Sales Techniques and Strategies (1:00 PM – 2:30 PM)

• Effective Prospecting and Lead Generation
• Handling Objections and Overcoming Rejections
• Closing Techniques: Asking for the Sale

Break (2:30 PM – 2:45 PM)

Session 4: Leveraging Technology in Sales (2:45 PM – 3:45 PM)

• Using CRM Systems for Sales Management
• Social Selling Strategies: Leveraging Social Media Platforms
• Email Marketing and Automation for Sales Outreach

Session 5: Delivering Outstanding Customer Experience (3:45 PM – 4:30 PM)

• Providing Value-added Services and Solutions
• Post-Sale Follow-Up and Customer Support
• Turning Customers into Advocates: Generating Referrals and Testimonials

Conclusion and Q&A (4:30 PM – 5:00 PM)

• Recap of Key Concepts Covered
• Open Floor for Questions and Discussion
• Course Feedback and Closing Remarks

By the end of this course, participants will have gained essential knowledge and practical skills to effectively sell products or services, build strong customer relationships, and drive sales success.

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